Terms & Conditions
All SITOLAB orders are shipped from our studio in Zagreb, Croatia.
If not stated differently, please allow 1 week to produce before shipping.
STANDARD SHIPPING – we ship items with HP (Hrvatska Pošta)
Europe- app. 1 week (12 EUR)
United States- 1-2 weeks (20 EUR)
Rest of the world- 1-4 weeks (20 EUR)
Croatia- 2-3 days (35 HRK)
Please note, these are only shipping estimates, as standard shipping is not a service with a guaranteed delivery timeframe.
Import duties, taxes and charges are not included in the item price or shipping charges. Orders shipped to EU countries are free from any import duties or taxes.
RETURNS AND EXCHANGES
If for any reason, you wish to return your item, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed and undamaged condition. Shipping charges are non refundable.
Please follow these steps when returning/exchanging an order:
1. Send an e-mail to email@example.com
2. Make sure that the item(s) is packed neatly in their original packaging.
3. Please, make sure to state the package as a “RETURN” with value 0 on the outside of the package
4. Return your order to the following address: SITOLAB obrt za dizajn i umjetničke usluge, Krvavi most 2, 10000 Zagreb, Hrvatska (Croatia)
Please note, some items are not eligible for return, such as items customized or made to order at a specific size. They are considered final sale, unless defected. Products on sale, as well as other items purchased with a discount are also considered final sale.
Please check your size carefully before ordering.
After you place your order in our shop, your item (if not stated otherwise) will go into production.
You can expect it to ship 5 business days (excluding weekends) from the date your order was placed. If you need your item shipped sooner, please, don’t hesitate to contact us before placing your order.
Each purchase comes packed in our gift boxes or bags. You can also include a personalized gift message, just be sure to leave a note during checkout, or simply email us after you have placed your order.
All payments are processed through a secure payment gateway.
We accept the following types of payment:
- Bank transaction
- Bank cards : Mastercard, Visa, Maestro, Diners, Discover
TERMS OF SERVICE
We may update these Customer Terms (and the documents referred to in them) from time to time and will notify you by uploading them to the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Site.
SITOLABis a brand owned by SITOLAB, obrt za dizajn i umjetničke usluge, vl. Sanja Stojković, Krvavi most 2, 10000 Zagreb, Hrvatska. The Site is operated by SITOLAB, obrt za dizajn i umjetničke usluge.
We are registered in Croatia under company number 63380857987 with our registered office address at Krvavi most 2, 10000 Zagreb, Croatia.
Accessing the Site
Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved.
You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us.
If you breach these Customer Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Description of sitolabstudio.com’s service
Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and us and such contract shall comprise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.
You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.
Refusal of Transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
Your shopping bag on the Site displays the goods you have chosen and the Seller who shall provide them. Details of postage and packing will be displayed at the checkout page. The delivery costs vary according to the delivery destination. Any delivery times quoted are in working days.
Import regulations and duty
If you order goods from our Site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that the goods and services offered for sale are directed at EU residents. We and our sellers make no representation that any goods or services sold through the site are appropriate or available for use outside the EU. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.
If you wish to discuss or organise a return, exchange or refund of any cancellable item purchased through the Site please contact us at firstname.lastname@example.org, in accordance with our Returns and Exchanges policy. Once the return or cancellation has been completed, we will refund the purchase.
Viruses, hacking and other offences
You must not misuse our Site by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
We will report any such breaching of this provision to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
Law and jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by Croatian law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Croatia.
General comments about the Site, as well as complaints, are welcome by email at email@example.com.
The firstname.lastname@example.org and shop websites and SITOLAB brand are owned and operated by SITOLAB obrt za dizajn i umjetničke usluge. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
Information We Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
When a customer makes a purchase at our shop we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a customer, pass on the correct details with your order, ensure that you are happy with the service you receive. We keep a record of any purchase you make. This means we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant. We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had with our website. If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by emailing: email@example.com.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete.
You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
COOKIES & SIMILAR TECHNOLOGY POLICY
WHAT IS A COOKIE?
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device which stores and sometimes tracks information about your use of the site.
Local storage is technology which allows a website to store and retrieve data on your computer or other device. We use local storage to enable certain features, including storing certain parts of our site on your device so that those pages load more quickly when you next visit them.
- To allow you to use essential features of our site such as storing your product selections to your shopping bag whilst you continue to shop and/or navigate to different pages of the site and accessing secure areas of the site. If you choose not to accept these cookies, you will be unable to use our site for shopping, only for browsing.
- To collect information about how you use our site, so that we can improve the quality of our site and service. This information is used by us to:
- Provide statistics on how our site is used
- See how effective our adverts are by identifying which website you arrived from
- Help us improve the site by measuring any errors which occur during your browsing experience
- We can also restore what is in your shopping bag if you wish to return on a subsequent browsing session.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. These cookies may also link to social networks such as Facebook or provide advertising agencies with information on your visit so that they can present you with adverts.
WHAT TYPES OF COOKIES DO WE USE?
STRICTLY NECESSARY COOKIES
These cookies allow you to use essential features of our site. If we did not use these cookies, you would be unable to use our site for shopping, only for browsing. These cookies are used for:
- Keeping track of what you have in your shopping bag
- Remembering you when you return to our site
- Enabling you to navigate to different pages of the site during your browsing session
- Accessing secure areas of the site, including payment
These cookies don’t collect information that identifies a visitor.
DISABLING OR CHANGING PREFERENCES ON ESSENTIAL/STRICTLY NECESSARY COOKIES
Please be aware that restricting cookies and/or local storage will affect your user experience and may prevent you from using parts of our website.
These cookies collect information about how you use our site so that we can elevate your user experience and improve the quality of our site and service. All information collected is anonymous and we will not share this information with third parties. For example, these cookies allow us to:
- Provide statistics on how our site is used, such as browser usage and number of visitors
- See how effective our adverts are by identifying where you click and which website you arrived from
- Provide feedback to our selected third party partners that one of our visitors also visited their website (including details of any products you bought)
- Help us improve the site by measuring any errors which occur during your browsing experience
DISABLING OR CHANGING PREFERENCES ON ANALYTICAL COOKIES
You can opt-out of having to make your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Marketing Cookies are set to display targeted promotions or advertisements based on your interests on the site or to manage our advertising. These cookies collect information about your activities on this site and other websites. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns.
DISABLING OR CHANGING PREFERENCES ON ADVERTISING COOKIES
Using these browser tools below, you can control the collection and use of web viewing data for interest-based advertising and other applicable uses on your browser.
Please note opting out through these mechanisms does not mean you will no longer be served adverts across the web. You will still receive other types of online advertising from participating companies and any type of advertising from non-participating companies, and the websites you visit may still collect information for other purposes.
HOW DO I DISABLE COOKIES?
You can find more information in the section above or on this link.
The site firstname.lastname@example.org may include links to other websites, which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
We do not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.
ACCEPTANCE OF PRIVACY AND MODIFICATIONS
How to Contact Us
For purposes of EU data protection law, we, SITOLAB, obrt za dizajn i umjetničke usluge, are the data controller of your personal information. If you have any questions or concerns, you may contact us at email@example.com.
Alternately, you may mail us at:
SITOLAB, obrt za dizajn i umjetničke usluge, Krvavi most 2, 10000 Zagreb, Hrvatska.